Yknot Port Royal (the “Company”, “we”, “our”) operates the website {{www.yknotja.com}}, the restaurant & bar in Port Royal, and the Lime Cay boat service. We also take tour bookings online. 

We act as:

  • Data Controller for information you give us directly (e.g., restaurant reservations, Lime Cay enquiries, emails, calls, WhatsApp).
  • Joint Controller 

2) What we collect

We collect information in three ways: you provide it, it’s collected automatically.

2.1 Information you provide

  • Contact details: name, email, phone/WhatsApp.
  • Reservation/booking details: date/time, party size, dietary needs, special requests.
  • Payment‑related info: we do not store full card details on our servers. Card data is handled by our payment processors.
  • Messages: emails, WhatsApp, DMs, or forms you submit.

2.2 Collected automatically (website)

  • Device and usage data (IP, browser, pages viewed, approximate location) for security and analytics.
  • Cookies and similar technologies (see Cookies below).

3) How we use your information

  • To provide services: take table reservations, run Lime Cay boats, manage tour bookings, handle payments, and send confirmations/receipts.
  • To communicate: respond to enquiries, notify you about changes, and send service alerts (e.g., weather delays).
  • To improve our site and services: analytics, troubleshooting, measuring page performance.
  • For safety and compliance: fraud prevention, incident logs, legal and tax obligations.
  • With your consent, to send promotions and updates (you can unsubscribe anytime).

Legal bases (where applicable): performance of a contract, legitimate interests (running a safe, effective venue and boat service), consent (marketing), and legal obligations (tax/audit).

4) Who we share information with

We share only what’s necessary with trusted providers:

  • Online booking (online tour/boat bookings).
  • Payment processors/gateways to process payments securely.
  • Website & analytics: hosting provider, content delivery network, Google Analytics 4.
  • Messaging: WhatsApp Business and email service.
  • Compliance: regulators, law enforcement, or advisors when required by law.

We do not sell your personal data.

5) Cookies & tracking

We use cookies for:

  • Essential functions (security, load balancing, remembering form states).
  • Analytics (GA4) to understand which pages help guests—IP anonymization where possible.
  • Marketing (only if enabled) for campaign measurement.

You can control cookies via your browser settings. If we show a cookie banner, you can accept or manage preferences there.

6) Data retention

  • Restaurant/boat enquiries & reservation forms: up to 12 months after your visit, unless needed longer for queries or disputes.
  • Booking/transaction records: up to 7 years for accounting/tax.
  • Marketing lists: until you unsubscribe or your email bounces.

We keep data only as long as needed for the purposes above.

7) Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or withdraw consent (for marketing) at any time. To exercise rights, email {{info@yknotja.com}} with your request. We’ll respond within a reasonable time.

8) International transfers

Our website and some providers may store/process data outside Jamaica. We choose vendors who use appropriate safeguards. By using our services, you consent to these transfers as needed to provide the service.

9) Security

We use HTTPS, strong passwords/2FA for admin tools, restricted access on a need‑to‑know basis, and provider‑level protections (e.g., PCI‑DSS card processors). No method is 100% secure; please contact us if you suspect any issue.

10) Children’s privacy

Our services are intended for general audiences. For online activities, we do not knowingly collect data from children under 13 without parent/guardian involvement. Families using boat services should ensure children wear life jackets per captain instruction.

11) Photos & social media

We may capture photos/video at the venue or on boats to showcase experiences. If you prefer not to be photographed, please tell a staff member. Contact us if you want a photo featuring you removed from our channels.

12) WhatsApp & phone consent

If you provide your number, you consent to being contacted by WhatsApp, SMS, or phone for reservation and service updates. You can opt out by replying STOP or contacting us.

13) Changes to this policy

We’ll update this page when policies change and adjust the effective date. Significant changes may be highlighted on the site.

14) Contact

Email: {{info@yknotja.com}}
Phone/WhatsApp: +1 (876) 568‑0689

Service Policies (Restaurant, Lime Cay Boats)

A) Restaurant & Bar

  • Hours: Wed–Sun 10:00 am – 10:00 pm.
  • Reservations: Walk‑ins welcome; reservations recommended for peak times. We hold tables 15 minutes past your time.
  • Groups (8+): May require a small deposit to hold the slot; applied to your bill and refundable if we cannot confirm.
  • Dietary needs: Note allergies/restrictions in your reservation; we’ll confirm options.

B) Boats to Lime Cay

  • Service hours: Wed–Sun 10:00 am – 6:00 pm (sunset), weather‑permitting.
  • Capacity: Licensed for up to 25 persons per trip. Large groups may be split across runs or boats.
  • Tickets/Bookings: Walk‑in tickets available when capacity allows. Booking ahead secures departure time. Late arrivals may be moved to the next available boat.
  • Safety: Life jackets provided for adults and children; follow captain instructions at all times.

C) Online bookings 

  • We do not store full card numbers.
  • Confirmations: You’ll receive booking confirmations and receipts by email. Keep them for check‑in.
  • Changes: For amendments, reply to your confirmation email or contact us via WhatsApp.

D) Cancellations & refunds

  • Weather cancellations: If we cancel due to sea/weather or natural disasters/force majeure, you may choose a full refund or a free reschedule.
  • Guest cancellations: Please notify us as early as possible. For peak times or groups with deposits, the deposit may be refundable up to 24 hours before your time; after that it may be forfeited. We aim to be fair and flexible.

E) Payments

  • We accept major cards online and cash/cards on site. Some reservations may use a secure payment link when needed (we do not store full card details).

F) Prohibited items & behavior

  • No glass on boats. Follow staff instructions. We may refuse service for unsafe behavior or breach of policy.

Thank you for choosing Yknot Port Royal. We’re committed to running a safe, friendly experience for everyone.ervice.